Physical Address
304 North Cardinal St.
Dorchester Center, MA 02124
Change and Patch Management Lifecycle Overview
1. Change Initiation and Planning
Change Request Submission
- Formal change request submission through ITSM platform
- Initial categorization:
Standard Change
Normal Change
Emergency Change - Basic information gathering:
- Change description and justification
- Affected systems and services
- Proposed implementation timeline
- Initial risk assessment
Assessment Criteria
- Business impact and urgency
- Technical complexity
- Resource requirements
- Compliance implications
- Service level agreement considerations
2. Risk Assessment and Analysis
Comprehensive Impact Analysis
- Technical Impact
- System architecture review
- Dependencies mapping
- Performance implications
- Security considerations
- Business Impact
- Service disruption assessment
- User impact analysis
- Business process evaluation
Risk Mitigation Requirements
- Backup procedures
- Rollback plan
- Testing requirements
- Resource allocation
3. Change Approval Process
Approval Workflow
- Technical Review
- Architecture review
- Security assessment
- Compliance verification
- Change Advisory Board (CAB) Review
- Business impact validation
- Resource availability confirmation
- Implementation timeline approval
- Emergency Change Process
- Expedited approval workflow
- Minimal required approvers
- Post-implementation review requirement
4. Implementation Planning
Detailed Implementation Plan
- Pre-implementation Requirements
- System backup verification
- Resource availability confirmation
- User communication plan
- Implementation Steps
- Step-by-step procedures
- Timeline and dependencies
- Testing procedures
- Rollback Procedures
- Rollback triggers
- Recovery steps
- Verification procedures
5. Implementation and Verification
Execution Process
- Pre-implementation Checklist
- Environment readiness verification
- Resource availability confirmation
- Stakeholder notification
- Implementation Monitoring
- Real-time progress tracking
- Issue identification and resolution
- Performance monitoring
- Success Verification
- Functionality testing
- Performance validation
- User acceptance testing
6. Post-Implementation Review
Change Evaluation
- Success Metrics Analysis
- Objective achievement verification
- Performance impact assessment
- User feedback analysis
- Documentation Updates
- Configuration management database
- System documentation
- Process documentation
Lessons Learned
- Process improvement opportunities
- Risk assessment accuracy
- Communication effectiveness
- Resource utilization efficiency
7. Continuous Improvement
Process Enhancement
- Metrics and KPI Review
- Change success rate
- Implementation efficiency
- Business impact accuracy
- Process Optimization
- Workflow improvements
- Tool optimization
- Template updates
